14-day money-back guarantee (web subscriptions)

If you purchased Coachlog Pro through our website (panel.coachlog.app), you can request a full refund within 14 days of your initial charge or any renewal charge. No questions asked. This applies to both monthly and annual plans.

How to request a refund

Email support@coachlog.app from the address linked to your account. Include your order ID (visible in your Paddle receipt). We process refund requests within 2 business days; the refund itself appears on your statement within 5 to 10 business days depending on your bank.

After 14 days

Charges older than 14 days are non-refundable. You can cancel your subscription at any time from account settings. You will keep Pro access until the end of your current billing period, then drop to the Free plan automatically. We do not pro-rate refunds for the unused portion of a period.

Mobile App Store / Google Play subscriptions

If you subscribed through the iOS App Store or Google Play, refund requests must go through Apple or Google directly. We do not have the ability to process those refunds on our side. See Apple's or Google's refund process in their respective help centers.

Statutory rights (EU/UK consumers)

Our 14-day refund window matches the statutory cooling-off period under UK Consumer Contracts Regulations 2013 and EU Directive 2011/83/EU. Note that by starting to use Coachlog Pro within the 14-day window you may be deemed to have consented to immediate service delivery, but our voluntary policy still gives you a full refund regardless.

Disputes & chargebacks

Please contact us before initiating a chargeback with your bank. We can almost always resolve issues directly and faster than a chargeback would. Chargebacks issued without prior contact may result in account suspension.